Monika is currently working as a Senior Vice President IT Operations at Vodafone Idea Ltd. In her role she leads the Pan-India IT operations and is responsible for ensuring reliable operations for a very large portfolio of highly complex Telecom applications and Business services.
Monika is a highly passionate & successful Technology Leader with 20+ years of experience in IT industry. She has led organizations and business-units to deliver superlative results in IT Services Delivery, Product Engineering, People management, Business development, Business Operations and Client Relationship Management across Telecom, Capital Markets, and BFSI domains.
With a lot of focus on thought-leadership, she has a proven track record of transforming organizations including Fortune 500 environments. She combines deep technical expertise and hands-on skills with the ability to coach, mentor and motivate people thereby enabling them to deliver extra-ordinary outcomes.
She is responsible for leveraging and implementing various upcoming technologies like Intelligent Automation, Data Science, Artificial Intelligence, Machine learning, etc. and has led the strategic evaluation of various tools and technologies to leverage the same for cost efficiency and technical benefits for the organization.
Monika holds an MBA from Indian Institute of Management Calcutta and a B. Tech in Engineering. She is a certified Project Management Professional (PMP) and an agile coach (PMI-ACP and ASM) and has worked extensively with cross-functional teams to establish & monitor product engineering core practices.
Partner & Leader - Payments Transformation
Mihir is a Partner in the Consulting practice of PwC and leads the Payments Transformation
practice. With over 15 years of consulting experience, he has developed a strong business and
technology consulting exposure in India and international markets like Middle East, Africa and
He works with clients in the Financial Services, Government and Telecom industry. He is
passionate about helping clients build and grow payments businesses by advising C-Suite
executives on areas like Strategy Formulation, Operational Improvement, Technology Advisory
and Business Transformation and Build Outs.
He has been part of the digital payments growth story of India and has successfully led marquee
projects. He has managed the core team to set up the domestic card scheme of India. He has
assisted new private sector banks and payments banks for setup of payments products, guiding
them on strategy through execution. He has helped government entities and smart cities in
implementing digitized collections and payments solutions for the citizens. He also assists
international companies for their digital payments business build out